Novel Coronavirus Service Information

Flight Status (Within 7 days) Flight Cancellation
(Within 20 days)
Ticket Handling Guideline Flight messaging (1)Immigration Information
(2)Permission of Entering Taiwan
Novel Coronavirus Health Declaration and
Home Quarantine Application
Ticket Refund Flight Delay
Cancellation Certificate
Branch office Pre-Paid Baggage
and Chargeable Seat Refund

FAQ(+/-)

Operation and Ticket handling Procedure FAQ to meet the widespread of Novel Coronavirus in China

1.Whether my flight will be cancelled or delayed?

      Please keep checking our website for the updated list of our cancelled or delayed flight status.https://calec.china-airlines.com/typhoon/flight_information.aspx?country=us&locale=en

2.If I am planning to cancel my booking, however, as I am not able to get through due to continuous line busy, is there any other way to make contact with your customer service center?

      Due to high volume of incoming phones, we are not able to answer your phone immediately. We would like to express our appreciation for your patience. We will make every possible means to come back to you shortly.

3.My flight is affected by the spread of novel coronavirus (2019-nCov), I want to refund my ticket, how can I do it? Do I have to pay the refund fee?

      For details , please refer to official website Travel Advisory information: https://www.china-airlines.com/tw/en/discover/news/travel-advisory?travelAlert

      Online refund area: https://www.china-airlines.com/tw/en/booking/manage-booking/refund

4.Can I make refund of my ticket through phone call? What is the deadline for refund application?

       You can make refund either through our online refund functionality or over our ticketing counter as long as the application can be raised on/before April 30, 2020. If your ticket was purchased through travel agents, it is our strong recommendation to make contact with our original ticketing travel agent for refund.

5.Where can I apply for my flight cancellation /flight delay certificate?

      The certificates can be obtained by raising your application through our official website. Flight Delay/Cancellation Certificate.https://calec.china-airlines.com/FlightStatus/arrivals_departures.aspx?country=us&locale=en

6.I will be unable to catch up my connecting flight which was issued on other airline’s ticket. As my missed connection is due to your China Airlines’ flight cancellation, can I apply for the compensation of reissue fee or any other charges which may incur by the rebooking or refund of other airlines’ ticket?

      As “the spread of novel coronavirus (2019-nCov)” is a matter beyond the control of the airline, it is to our regret that China Airlines will be unable to provide relevant cancellation compensation on the miss-connection, reissue fee of other airlines’ tickets, etc..

7.I am holding other airlines’ ticket (with CI/AE flight sector), what should I do?

      As “the spread of novel coronavirus (2019-nCov)” is a matter beyond the control of the airline, please contact the original issuing airlines for assistance of any changes on your ticket.

8.The accommodation and transportation expenses incurred by the change of the itinerary (including the purchase of the other airlines’ ticket to complete my journey), should it be compensated by China Airlines?

      As “the spread of novel coronavirus (2019-nCov)” is a matter beyond the control of the airline, it is not within the scope of our responsibility.

9.Is there any compensation for my China Airline’s flight cancellation?

       Though “the spread of novel coronavirus (2019-nCov)” would cause inconvenience to your travel, as it is a matter beyond the control of the airline, it is not within the scope of our responsibility.

      Please refer to below website Travel Advisory information: https://www.china-airlines.com/tw/en/discover/news/travel-advisory?travelAlert

10.I’ve bought special service requirement (e.g.: prepaid excess baggage, chargeable seat, young passenger service, etc.), can I apply for full refund of subject service fee in case of flight cancellation?

      The corresponding refund fee for special services such as pre-paid excess baggage, etc. (EMDA), can be waived in case of flight cancellation as mentioned herewith.

11.In what scenario that the no show fee can be waived?

      As long as you are being denied boarding due to suspected infection of novel coronavirus, the no show fee can be waived in this scenario.

12.I am holding a China Airlines frequent flyer award tickets, but my flight is cancelled. What should I do?

      Please contact China Airlines customer centers or branch offices for further assistance to refund the award ticket without any charges.