2019 Operational Highlights and 2020 Outlook

Comprehensive Care in a Friendly Workplace


In 2019, China Airlines followed through on our commitment to sustainable governance that supports long-term benefits. We fulfilled a corporate social responsibility by hiring disabled staff. We provided physical care, mental care, and epidemic training. Measures to boost team solidarity and understanding led to the creation of a healthier, safer workplace environment that supports more fulfilling home lives and more comfortable work environments.

 

Building a Consensus to Raise Corporate Awareness

In 2019, we developed training programs based on sustainable governance that supports long-term benefits. Planning and implementation followed the themes of “focus on training, consider empathy, grasp trends, and undertake responsibility.” For supervisors, primary objectives were strengthening leadership and communication capabilities. The supplementary goal was to explain operational status, so that the supervisors would be better equipped to share this information with staff. Expert internal employees also taught core classes for all staff, with a focus on sharing their work experiences and development goals. At the same time, we continued to conduct career development camps in order to broaden the industrial knowledge of employees of all levels while strengthening mutual cooperation. China Airlines continues to conduct internal lectures and training to support staff in all types of positions and provide space for them to fulfill their potential. These exercises have the added benefits of building team spirit, strengthening management, and challenging employees to show accountability and thus achieve corporate objectives.

A Lean Organization That Fulfills Social Responsibilities

In response to operational expansion and entry into a more diverse range of businesses, China Airlines continues to recruit professional staff. In 2019, we added 159 Taiwanese members and 280 foreign members to our team, including front-line service staff (pilots, cabin crews, airport operations, cargo operations, customer service) and logistics support staff (IT, finance, operations, legal, including people with disabilities).

To build a lean organization that effectively controls labor costs and generates both revenues and profits, China Airlines follows strict operational planning. We recruit front-line staff in accordance with business needs and maintain industry-academia cooperation programs with universities and colleges. At the same time, we hire people with disabilities as part of our commitment to social responsibility.

Employee Care: Diverse Classes to Alleviate Stress

In order to give employees the opportunity to take a break from their busy work life while also supporting family education and parent-child relationships, China Airlines holds employee care classes. These include a work-life balance series: “Let’s Get Physical: Aerobic Dancing,” “The Good Life: Living Retirement Life to Its Fullest,” “Craft Therapy: Floral Essential Oil Candles,” and “Let’s Get Physical: Body & Mind Techniques.” We also hold staff activities such as food truck fun fairs and summertime chilled treat events.

Initiatives to Help Employees Achieve Work-Life Balance

In 2019, China Airlines sent employees four care newsletters that covered topics such as “knowing yourself,” “understanding yourself,” “controlling your temper,” and “exploring the ideal life.” These helped relieve stress, cultivate the mind, and raise the quality of life by achieving body-mind balance. China Airlines believes that through care and self-understanding, we can help our employees to overcome their lows and relieve their stress. By letting them achieve happiness in their work and off-time, they can enjoy life to the fullest.

Strict Disease Prevention Protects the Health of Passengers and Employees

As international travel becomes more frequent, the risk of communicable diseases spreading across borders grows. Aviation disease prevention and control measures are therefore becoming more crucial in the battle against disease threats. In cooperation with the CAA and the Ministry of Labor’s Occupational Safety and Health Administration, China Airlines carried out the 2019 Aviation Company Communicable Disease Prevention Preparation and Response Management Incentives Plan. Comprehensive preparations focused on three key disease prevention indicators: preparedness, workplace safety and health, and emergency response, as well as 25 sub-indicators. Following both document review and on-site screenings, we received an excellence award for aviation disease prevention safety. As more people travel overseas, we implement stricter disease prevention measures to protect passengers’ health rights and interests while providing employees with a safer work environment.

In line with the government’s disease prevention and policy work, China Airlines prioritizes prevention over treatment. Strategies include disease prevention advocacy and education. Employee emails explain disease-prevention concepts in easy-to-understand terms. Themes such as “epidemic management information and business travel recommendations” offer insight into topics that specifically relate to our business. Content includes pathogen introductions and prevention, international travel warning levels, and internal control measures during peak disease seasons.

To care for the health of employees, China Airlines provides free annual flu shots to all staff. In 2019, after we applied to be certified as a flu prevention healthy workplace, the Taiwan Immunization Vision and Strategy recognized us for excellence in disease prevention. In order to reduce the risk of measles and German measles in the airline workspace, we arrange for all front-line workers (pilots, cabin crew, airport operations, aircraft maintenance engineers) to receive the MMR vaccine. This improves employee self-health defenses and prevents outbreaks. For the convenience of shift workers, the vaccinations are provided in the workplace and through various health institutions. With the coverage rate surpassing 80%, the immunization programs are an effective way of ensuring passenger health rights and providing staff with a healthier, safer workplace environment.

A primary objective of employee health initiatives is to achieve healthy workplace status. China Airlines holds annual health promotion activities, including disease prevention and stress relief classes. In 2019, we cooperated with health organizations and communities to hold health fairs at branch offices in Taipei and Kaohsiung as well as the China Airlines Park. Mobile food carts and trucks encourage employees to walk outside and get some sunshine. We also offer free cancer screenings, emergency training, eye exams, mammograms, and ovarian tests. These measures teach employees the importance of health promotion and advance our corporate social responsibility.

Workplace Safety Efforts Lead to International Certifications

As globalization gives rise to new international labor development trends, China Airlines fosters a safe, healthy, and comfortable work environment that supports sustainable operations. To improve safety and health management, we build efficient, autonomous systems. Source management improves autonomous management functions and strengthens workplace risk control. To ensure safety meets international standards, in 2019 we achieved ISO 45001:2018 and CNS45001:2018 occupational safety and health management systems certifications, integrating both programs into our existing management system. We carry out autonomous management and preventive measures using a plan-do-check-act model. This controls occupational hazards, solidifies occupational disease prevention, and enhances occupational safety and health performance, providing staff with a safer, healthier, and more comfortable work environment that raises our industrial competitiveness.

Internal implementation takes place via hierarchal management and training mechanisms that effectively manage risk and give all employees an opportunity to participate. By creating a corporate culture of safety, we encourage staff to contribute towards building a safe and healthy workplace.

Contractors must obtain a Taiwan Occupational Safety and Health Card before taking part in any construction projects. This requirement ensures that they not only act responsibly but also are aware of the importance of maintaining a safe workplace culture and possess the requisite skills. Meanwhile, to lower supply chain risks and achieve corporate social responsibility, we use audits and guidance to raise the environmental protection, safety, and health standards of suppliers and contractors.